Guarantee terms
Last updated October 25, 2026. These terms are part of our Terms of Service.
Proven Channels (“we”, “us”), a service of Neowave LLC, makes the promises below to customers with a paid, active plan (“you”). We guarantee what we control: when your videos arrive and how they are made. We do not guarantee income, views, subscribers, or acceptance into the YouTube Partner Program.
1. On-time delivery guarantee (all plans)
At onboarding we agree a delivery date for each monthly batch. Unless agreed otherwise, your pilot video arrives within 5 business days of sign-up and each monthly batch within 5 business days of your billing date.
If a monthly batch arrives more than 3 business days after its agreed date, and the delay was not caused by you, you can choose either a refund of that month’s fee or a credit of the same amount on your next bill.
Delays caused by you don’t count. That includes late approval of a pilot video, a change of niche or style after production has started, or missing information we asked for.
2. Originality guarantee (Growth and Long-form plans)
If YouTube declines your channel’s application to the YouTube Partner Program, or removes monetization from it, and the reason YouTube gives is reused content, inauthentic content, or repetitious content, we refund the plan fees you actually paid for the 3 most recent months, provided all of the following are true:
- Your Growth or Long-form plan was active for the full 3 months before YouTube’s decision.
- At least 80% of the long-form videos published on the channel in that period were made by us.
- You published our videos as delivered. Changing titles, thumbnails, descriptions or trimming is fine; re-editing the content itself is not.
- You did not upload third-party content without permission, buy views, subscribers or engagement, or break YouTube’s Terms of Service or Community Guidelines.
- You let us help you file one appeal where YouTube allows it, and the appeal was denied or not answered within 30 days.
- You send us YouTube’s notice and give us view-only access to the channel’s analytics, so we can confirm the facts.
- You make the claim within 30 days of YouTube’s decision (or of the appeal being denied).
One originality claim is allowed per channel. The refund covers fees actually paid, after any discount, and does not include taxes or third-party costs.
3. What these guarantees don’t cover
- Income, revenue, RPM, views, subscribers, watch hours, growth, or a date for monetization.
- Decisions YouTube makes for reasons other than those named in section 2, such as copyright claims on content you added, Community Guidelines strikes, or account issues.
- Channels or videos we did not produce.
4. How to make a claim
Email hello@provenchannels.com with the subject “Guarantee claim”, your account email, your channel link, and (for section 2) a screenshot or copy of YouTube’s notice. We reply within 5 business days. Approved refunds go back to your original payment method within 10 business days.
5. Other terms
- These guarantees are the only refunds we offer; outside them, fees for a billing period that has started are not refundable.
- If we change these terms, the version in force on the day a billing period started applies to that period.
- Nothing here limits any rights you have under the law where you live.